Refund Policy
Last updated: 26 September 2026
We want you to be happy with your purchase. This policy explains when refunds are and are not available. Please read it before ordering; by placing an order you agree to it. We currently sell to customers in the United States. We sell digital products and printed books, and the rules below are different for each, so check which one you bought. Nothing in this policy limits any rights you may have under applicable law that cannot be waived.
1. Digital books and guides. If you bought the digital Off Grid: 101 DIY Survival Projects or the bundle and it is not for you, email info@selfsourced.co within 60 days and tell us you would like a refund. We will sort it out with you and you will be refunded in full. Keep the book - there is nothing to send back. If you bought the printed book instead, read For physical products below: you have the same 60 days, but a printed book has to come back to us. Anything digital that came with your order stays yours, even after we refund a printed book.
A refund covers your original purchase. If you order the same digital book again after it has already been delivered to you, that repeat order is not refundable.
For other digital products bought on their own, contact us at info@selfsourced.co and we will sort it out. If you cannot access or download something you paid for, that is not a refund question at all - tell us and we will fix the access.
2. Technical problems. If you cannot access or download a product, contact us at info@selfsourced.co. We will fix the issue or, if we cannot, we refund that item.
3. The Off-Grid Dispatch (weekly subscription). Each subscription charge pays for the weekly issue tied to that charge. We send that issue about 48 hours after the charge, so you always have roughly two days after a payment to change your mind. A charge is refundable in full if your refund request reaches us before that issue has been delivered. Once the issue has been delivered, the charge for it is final. You can cancel at any time - yourself under Subscriptions in your account, or by emailing info@selfsourced.co - and cancelling stops all future charges; cancelling does not refund charges for issues already delivered.
3a. The Off-Grid Dispatch (billed every 4 weeks). Each charge pays for the next 4 weekly issues. Ask within 48 hours of a charge and we refund all of it. After that, we refund $9.99 for each issue in that block we have not sent yet. You can cancel at any time the same way as above, and cancelling stops all future charges.
4. The Workshop. If you are not happy with a membership charge, email info@selfsourced.co and we will refund it - no argument and no forms. Cancelling stops all future charges, and you can do it at any time - yourself under Subscriptions in your account, or by emailing info@selfsourced.co.
Who charges your card. Card payments in this store, including Shop Pay, Apple Pay and Google Pay, are processed by our payment processor, Shopify Payments. The charge appears on your card statement under Self Sourced or a similar name. If you do not recognise a charge, email info@selfsourced.co and we will identify it for you.
5. How refunds are issued. Approved refunds are returned to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
For physical products. Anything we ship you, including the printed book, is covered by the same 60-day money-back guarantee as the digital book: email info@selfsourced.co within 60 days and tell us you would like a refund. The one difference is that a physical item has to come back to us first. Send it back unopened, in its original package. You pay the return shipping, and we refund you in full once it reaches us.
6. Returns. Our digital products are delivered electronically, so for those there is nothing to ship back. Anything physical you buy from us, including the printed book, is returned under the paragraph above.
7. Contact. info@selfsourced.co. Our team aims to respond within 24 hours, 7 days a week.